Ordering
Individual Customers
Customers in most countries can order the majority of our products online (except subscription products which, at present, are only available on school account) and pay by credit or debit card.
Search for your product on our search page or browse our catalogue, and add items you wish to buy to your basket.
Order by phone
Our Customer Service Team is available from Monday-Friday 8.30am - 5.00pm
GMT to take telephone orders.
Telephone:
+44 (0) 1536 452657
Order from local retailers
Oxford books and other products are available through most good bookshops. If a title is not available on the shelf your local bookshop should be happy to order it on your behalf. If you buy through your local bookshop, please note that the contract for the purchase of the products in question is between you and your local bookshop. As such, please contact your local bookshop if you have any issues or problems with the products which you have purchased.
Schools & Further Education Customers
Order online
It's now even easier to order from our website:
1. Using the series order form
You can order directly from the series pages using the series order form. Just enter the quantity by each title you want to order and the form will calculate your total as you go. Then just click on Add to basket to add all the selected products to your basket at once. If you are ordering on school account you can also select inspection copies by checking the inspection copy boxes.
2. From individual product pages
Simply browse the site until you find the item you want to order, and click on the Add to Basket button on its product page. Depending on the item itself, and whether you are able to order on school account, you can either add to basket and pay straight away, order on school account or add to basket as an inspection copy by clicking on the inspection copy button.
You can order both firm and inspection/approval orders as well as
subscription orders using your school account.
Find out about more about ordering inspection copies.
Simply add all the products you require to your basket and when you checkout select Order on school account from the list of options. You will then be asked to select your school using your postcode or account number. Your account number can be located on any OUP invoice. An invoice will then be sent to your school address. There is a box to enter your PO or requisition number (if you have one) in the shopping basket. This will then be printed on your invoice.
For information about discounts and special offers, please see your local educational consultant.
Pay in Local Currency
If you are outside the UK and would like to pay in a currency other than GBP, you can do so easily through our partner TransferMate. Simply follow the link, complete the brief registration form to create an account and then login to process a payment.
Email your shopping basket
You can now email the contents of your basket to a colleague – this could be useful if you need your bursar or Head of Department to authorise your order or you need someone else to process your order. Simply put everything you want in your basket and then email it to your colleague instead of checking out. They will receive an email listing the contents of your basket and can choose to either add all of your products or a selection to their own basket.
Order via telephone or email
You can order via phone or email; make sure you have the product ISBNs that you want to order and your delivery address and payment details available.
Telephone
Primary: +44 (0)1536 452610
Secondary: + 44 (0)1536 452620
Email: schools.orders.uk@oup.com
Ordering via post
If you want to order via post, you can download hard copies of our order forms.
Trade Customers
Trade orders and enquiries should be sent to:
Post:
Oxford University Press Distribution Services
North Kettering Business Park
Hipwell Road
Kettering
Northamptonshire
NN14 1UA
UK
Telephone:
+44 (0)1536 452640
Email:
trade.orders.uk@oup.com
Booksellers from other areas should order from their nearest Oxford University Press Branch or Agent: Worldwide Branches
Order assistance and further information
If you require any further assistance with ordering, or cannot find what you are looking for above, please contact our Customer Service Team:
Telephone:
+44 (0) 1536 452657
Order requests:
bookorders.uk@oup.com
Assistance/query requests:
bookquery.uk@oup.com
Postal Address:
OUP Customer Services
Oxford University Press
North Kettering Business Park
Hipwell Road
Kettering
Northamptonshire
NN14 1UA
UK
Customers in the UK can use our Freepost address:
Freepost RSKE-HHHE-KTJE
Oxford University Press
North Kettering Business Park
Hipwell Road
Kettering
Northants
NN14 1UA
Order confirmation
After you have completed your online purchase, you can print out your order summary or email confirmation if you wish to keep a paper receipt. You will also receive a VAT receipt with your order.
Physical product
When you place an order for a physical product, such as a book or CD-ROM, this will usually be despatched to your desired delivery destination within 7 days. Along with your product(s), you will receive a print confirmation of your order and what has been delivered. Please note that your delivery may arrive in more than one parcel.
If your order contains products that are not yet published or out of stock, these will be delivered to you as soon as they become available. We will only charge you for the product(s) when we despatch your order. You can choose to be informed by email when the title is available by clicking on the relevant link on the product page on our website.
Subscription product
When you have purchased a subscription product, you will receive two emails. One email will contain confirmation of the subscription(s) you have purchased. The second email will contain your login details to the subscription product. If you don’t receive any emails, please check your junk folder. You will also receive confirmation of your order in the post.
If the order for the subscription product(s) has been pre-ordered, you will receive confirmation of your order immediately via email and post. You will then receive your login details, via email, once it has been published.
Cancel an order
If the order has not been despatched you may cancel it by contacting our
Customer Service Team, and quoting your Order Number.
Email:
onlinequeries.uk@oup.com
Telephone:
+44 (0)1536 452657
After the order has been despatched, you may return it if you wish by
following these instructions.
Please note that you cannot cancel your order for subscription products.
Stock availability
If the title you wish to order is not currently in stock at our warehouse, you will see a message above the Add to Basket button on the product page for that title.
If your order contains products that are not yet published or out of stock, these will be delivered to you as soon as they become available. We will only charge you for the product(s) when we despatch your order. You can choose to be informed by email when the title is available by clicking on the relevant link on the product page on our website.
If your order contains a subscription product that has not yet published, you will receive confirmation of your order immediately via email and post. You will then receive your login details, via email, once it has been published.
In some cases, we may need to order the title for you from another OUP branch, or the title may be one which we manufacture to order. In these cases, you will see a message on the product page for that title informing you of the likely delivery time, and you should order in the normal way.
Evaluation packs
Evaluation Packs have been specially compiled to give you enough materials to evaluate our educational programmes in your classroom for 30 days. After this period you can choose to purchase the pack, or return the pack in mint condition.
Please note that at present, you cannot evaluate subscription products.
Approval Copies Some individual products are also available for you to trial free for 30 days, after which time you can either purchase the product, or return the product in mint condition.
Products that are available on evaluation or approval are clearly marked in
the online catalogue. Please contact our Customer Service Team using one of
the methods below for more details.
Telephone
Secondary: +44 (0)1536 452620
Primary: +44 (0)1536 452610
Email:
schools.orders.uk@oup.com
Post
Oxford University Press
Educational Supply Section
North Kettering Business Park
Hipwell Road
Kettering
Northamptonshire
NN14 1UA
UK
Inspection copies
Most of our school books are available on inspection for 30 days to evaluate before purchase. After the 30 days, the inspection copy is then available to purchase at list price; or return in good condition to the Inspection Copy Returns Department.
Order inspection copies online
If you are ordering on a school account you can order inspection copies through our website, you need to find the product by browsing our site and if the item is available on inspection, you will see a specific evaluate button when you come to add it to the shopping basket. You can also change firm orders to evaluation orders in your shopping basket by checking the evaluate box.
You can only order one copy of each book for inspection.
Please note: This inspection copy service is available only to teachers, not to private individuals. All teacher materials must be paid for if retained. Inspection copy invoices must be addressed to your school/college. Print evaluation copies are supplied free of charge anywhere in the world so you can trial them for 30 days. After 30 days they must be paid for or returned at your own cost. For a full list of T&Cs, please click here.
Please note, you cannot trial subscription products at present.
Order inspection copies via email, post, telephone
You can also order inspection copies by contacting our Customer Service Team, or through your local Educational Consultant.
Payment options
Customers in most countries can order online using credit or debit cards.
Schools in Europe including the UK may order online without using credit
cards, by registering on this site and using the Order on School Account button.
Find more about ordering on a school account.
Credit cards
Currently we accept VISA and MasterCard, as well as Maestro debit cards.
Your card will be charged as we send your order out of our warehouse. This means that if you place an order for a product that is not currently in stock, we will wait until we have stock that we can send you before charging your card.
Please note that you cannot pay for subscription products using credit or debit cards. They can only be ordered on school account.
When an order is placed online, and the payment card number is typed in, the funds are automatically pre-authorised by your payment card provider, to enable us to process the order. If the back key is used on the browser to re-visit the order, this will result in a second authorisation request, as it looks like a new order is being placed. The reserved funds will continue to show for up to 72 hours, after which time your card provider will automatically release them back onto your payment card balance. It is only once an order is actually dispatched that the payment card is charged. If your order was not successful, there will be no transaction appearing on your payment card statement.
Card payment security
Many banks have introduced an extra level of security for online purchases called 3D-Secure. This aims to reduce the opportunity for fraud in online transactions. During the check-out process, you may be asked by your bank either to register or, if you already have registered, to provide a password or a second PIN. You will find this happening as you use other online stores. MasterCard call this 'MasterCard SecureCode' and VISA call it 'Verified by Visa'.
Tax
PHYSICAL GOODS
For delivery in the UK, books and printed music are subject to VAT at 0%; CDs, cassettes and CD-ROMs attract VAT at the standard rate, currently 20%.
For territories outside the United Kingdom, VAT will not be charged except for the following:
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Please note that if the delivery destination of your order is outside of the United Kingdom or Isle of Man, your order may be subject to customs charges, import duties and taxes which are applied when your order reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties, charges and taxes. Please contact your local customs office for further information before placing your order.
PRODUCT DELIVERED ELECTRONICALLY OVER THE INTERNET
In the UK and throughout the European Union, Value Added Tax (VAT) is applied to subscriptions for online resources at the prevailing local rate.
The following territories are in the European Union:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France (incl Monaco), Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, The Netherlands.
If you are in the EU and are registered for VAT, you will not be able to use our online ordering system as you will need to supply us with your VAT number. We will be happy to take your order by any other means, and you should refer to our ordering information for other methods of ordering.
For international customers in the following territories, you will need to supply us with your local tax registration number if you do not wish to pay local VAT/GST. You should refer to our ordering information for other methods of ordering:
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For international customer in the following territories, you will be charged local VAT/GST/Sales Tax:
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If you believe that you have been charged VAT/GST/Sales Tax in error, please contact our Customer Service Team.
Promotion codes
If you have been given a promotion code, you will have a chance to enter the code during the checkout process, when we ask you for your payment information.
Please also note that, generally, only one promotion code can be redeemed with any purchase. If you try to apply a second promotion code to the basket, you will be prompted to confirm whether or not you would like to override the current promotion.
If you have a problem with a promotion code, in the first instance, please check to ensure that your promotion code has not expired and that you are applying it to the correct product.
Trade orders
We are unable to accept orders through the website from trade customers wishing to order on credit, and/or at trade discount. Please use your normal process for placing orders, and you will receive your normal discount.
Terms and conditions
If you are not a trade customer, the terms and conditions of sale which apply to you are found here.
If you are a trade customer, the terms and conditions of sale which apply to you can be obtained by emailing trade.enquiries.uk@oup.com.
For some books different publishers control the rights to publish in
different geographical territories. Occasionally, due to the nature of some
contractual restrictions, we are unable to ship a specific product to a
particular territory. If this is the case for your order we will inform you
as soon as we receive your order. Your local bookshop will be able to
advise you of the publisher from whom you can order your book.
For certain European countries your online order will be taken by our
online ordering system in Sterling. Because of technical restrictions in
current online ordering systems only one currency can be handled within a
system. When your order is processed by our distribution centre we are able
to invoice in multiple currencies, so your order will appear on your credit
card in your local currency. The Sterling price will have been converted to
your currency at the exchange rate in force at the time your order was
processed.
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